; On the SMTP (Email) page, click the SMTP Authentication tab. For details, refer to Here. Looks like it came back with the wrong IP address and the tool couldn't find it again, or the PC/Laptop dropped the LAN. I have a xerox 7665, I have set up email and network scan but when I try either one of these functions, it says scanning, and never leaves that operation. Issue Resolution : I would request you to try the the new Spar Release 68.11.12 fixes the Office 365 Mail Problem !! Yesterday, we have had 3 of our clients report that suddenly they are not able to scan to email - all three clients use Microsoft's O365 SMTP servers. Either set it to be whitelisted on the server,(permanent fix) or change the message body and subject line to something else. Thanks. Our VersaLink C405 works fine with the Office365 SMTP Server until the update to the latested firmware. Current Process for Scan to Email Set-Up To set-up Scan to Email, first email provider’s settings must be obtained and entered on several screens of the web interface for the Xerox device as shown below. And verify it is exactly the same as the other locations above. Joe thanks for the screenshot above. ; In the Embedded Web Server, click Properties > Connectivity > Setup. Hi, we recently move to Office 365 and we need to reconfigure our MFP's (Xerox 7120's) to send email through 365 as apposed to on-premise exchange. (Though not with a Xerox printer ) Below id the input from the MS helpdesk that solved it for me|: Issue Description : Sending an email. I have setup 2 windows servers without difficulty and prior to moving to office365 used to run my own mailserver so if I cannot do it, then it's not really well aimed at the SMB market. In the Embedded Web Server, click Properties > Connectivity > Setup. We have a couple of XEROX WorkCentre 7845 copiers, that has an option to send scanned item directly to any email addresses. We have recently migrated from on-premise Exchange to Office 365. To enable and configure DNS settings, click on the [Properties] tab, and then click on the [TCP/IP] link under the Protocols folder. Apologies for the late respond. Configure Xerox Scan To Email Office 365. As per the below link we are configuring the scan to email using SMTP Client Submission (option 1) Hello, I'm having an issue with scan to email in the copiers in our office. Contact your System Administrator for assistance configuring DNS. Contact your System Administrator for assistance configuring DNS. We have a quick and simple solution that as of today, 9-19-2018 after the TLS 1.2 implementation, seems to be working. The Xerox Support Community is powered by Khoros. Recently Microsoft Office 365 SMTP implemented the mandatory use of TLS 1.2 which may cause issues with your Sharp MFP scanning to email. Procedure for Scan to Email Setup 1. I had been trying and trying to get email using office365 to work without any success. The problem has occurred on every Versalink machine that I have to install, I was wondering if anybody here is expierencing the same problem. It is stability testing, as in "Did it crash or print the book?". Then you will need to get someone else to try, the settings I listed are exactly what is needed, the firmware I linked is the latest one available and it can't be corruption because you have completely wiped the device and rebuilt it from scratch (altboot). There is a free option if you’re not sending a lot of emails. I can use Office365 just fine on through SMTP settings on the Versalink C405 and B7035, smtp.office365.com on port 587 using STARTTLS. Is it SMTP client submission or SMTP reply? via SMTP without authentication. The Xerox Support Community is powered by Khoros. If TLS/StartTLS encryption is required, then select TLS from the Secure E-mail Connection with SSL/TLS: drop down menu. Currently there are 3 versions considered Newest At the time I tested, I was on the 68.10.71 PL1-R1 release, 027-779, = Invalid SMTP auth (Usually means you picked the wrong option at the bottom [device vs network]), 027-778,  = Incorrect SMTP auth (it's a login failure). To access the web interface, users must also obtain the IP address of … (Data loss will occur), I try your sollution but recive below error. (Temporary at best), © 2021 XEROX CORPORATION. Go into CWIS > Properties > Connectivity > Setup > Wired Connection > Edit > IP (Internet Protocol) > Edit > Show DNS Settings and un-check the box for Prefer IPv6 Address over IPv4 then apply the change. Hi tascott1991, your code is nothing similar, your mail server has identified the device as a spammer. Then go to CWIS > Properties > Services > Email > Setup and edit the From Field entry. A General release is tested quite thoroughly for stability, it is tested for months and everything is thrown at it, but that in no way means they test every feature itself, Say they test making a Booklet, they may test that it can make when on Tabloid, but they may not test it for every paper size, and every single submission method etc etc. Really appreciate your help, patience and guidance on case. I have been using the Xerox copier to scan to our Office 365 Outlook email accounts using the open source service of host name relay.appriver.com and port 2525. We now need to configure the printer to scan utilising Office 365. (The Username and Password will be unique to your organsation). Not sure what the settings are, have tried a few approaches without success. Hello, I'm having an issue with scan to email in the copiers in our office. Which is something that has happened previously, and I will now explain why it happens occasionally. Thanks. Make sure the login name and from address are identical.Also make sure both logins are set to System before you type them in. *****************************************************************************************************************************************************. A downgrade can be done, but unlike the Connectkey family, Versalink can't just downgrade, you lose settings, and after looking up the method to do so in the service manual, there is just no way I can post it here on the forum without risking more than I'm willing. I'm not sure if this was the issue with the message just sitting in the queue though. I can also use the Office365 app from App Gallery without issue. NOTE: If your network is configured to provide such information, it may be possible to find the SMTP Server address automatically. Email Account. This field gets populated when you first setup SMTP, but does not get changed when you change the SMTP section later. Set the email address as something from your domain, you need an account that has a valid mailbox (e.g. We have a quick and simple solution that as of today, 9-19-2018 after the TLS 1.2 implementation, seems to be working. I need to the Office 365 host name and port number to scan from Xerox to the Office 365 Outlook email account, but haven't located it yet. Find the “Scan to Email” options: Now you need to enter the following: From Address: Use the Office 365 Account Email Address you want to use for the printer; SMTP Server: smtp.office365.com; SMTP Port: 587; Tick the box that says “Always use secure connection (SSL/TLS)” Username: Use the Office 365 Account Email Address you want to use for the printer; Password: Enter the password for the account you want to use. I now have two colour xerox laser mfp's but will not purchase xerox again. When a user does a test scan we get 027-504. Office 365 Scan To Email Not Working – SMTP TLS Fix. None of the other solutions I found online worked. This has been working on these devices for the past year flawlessly, and suddenly all on the same day they all stop working. Scan … NOTE: If your network is configured to provide such information, it may be possible to find the SMTP Server address automatically. Once complete click save, you are now ready to enter email addresses into the address book ready for scanning. See how easy it is to install an app. Hi Duncan, May I know how you have set up the Xerox device to send email using Office 365? Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. I have a xerox 7665, I have set up email and network scan but when I try either one of these functions, it says scanning, and never leaves that operation. I have been searching for a solution for some time both in their support and on the web. System Software Version: 073.030.075.34540, Our company use Exchange Online (Office365). Regards, SoonHong. Supercell 活動. I have encountered a problem with the office 365 scan to email. So, to use the SHA-2 example, all the SMTP servers were upgraded about 2 years ago to use SHA-2, but almost all our printers used and supported just SHA-1, so when the rollover happened, the printers all just stopped, and most of them would display the Generic " I have no idea what the server just said to my login name attempt, but it sure wasn't a language I know, and it won't let me try my password" code (017-714). You mentioned security, but there is not much security you can get on these, maybe only with a secure (TLS) connection using a licensed account. Enter a valid e-mail … The Microsoft 365 or Office 365 connector that you configure authenticates your device or application with Microsoft 365 or Office 365 using an IP address. Click This PC, located on your desktop. Setup scan to email from a HP Multi-function Device I am going to demonstrate using a HP PageWide Pro 477dw MFP, but the same method will work for any brand. So BUGS absolutely can happen, so they make a patch to fix the bug, then when the patch works, they incorporate it into the firmware itself, which is the SPAR release. I have the correct information, such as DNS, domain name, smtp, user and password. So General can gets months of testing, and spars can get hours/weeks, because they just test what has been changed. You need to enable and use SSL/TLS on the device. So my answer there is either No or I don't know. You know you have to actually state what the issue is right? I'm facing issues sending emails to external domains. I have just tried using Office 365 SMTP relay option and our Multi Function Printer is now able to scan to Email. I have encountered a problem with the office 365 scan to email. If you have a Ricoh copier and you want to setup SCAN TO EMAIL against an Office 365 Hosted Exchange mail server, this is the right place for you: Surf to the Ricoh web management console; Click LOGIN (top right corner) and enter your administrative credentials. The Spar release is the General release with the patch added. Office 365 Scan To Email Not Working – SMTP TLS Fix. Access the Embedded Web Server and login as System Administrator. Method 1: Using Office 365 as the SMTP Server. anyone any ideas? it seems the problem comes with the current Firmware 68.10.91 !! [email protected]) to authenticate to O365. For Protocol, for SMTP, click Edit. (The Username and Password will be unique to your organsation). https://drive.google.com/file/d/1wrdINW0CUd-gcrX1w0Iwa1j2ezivr3ZJ/view?usp=sharing. I was also on 68.10.91 but now have upgraded to the SPAR of 68.11.23. Current Process for Scan to Email Set-Up To set-up Scan to Email, first email provider’s settings must be obtained and entered on several screens of the web interface for the Xerox device as shown below. Sign up to SendGrid here. The configuration information in this document is provided to assist your network See the Related Content section for additional information. Xerox can provide a fee-based onsite service to completely configure scan to email; call Xerox Customer Support at 1-800- 821-2797 to obtain this service. I'm facing issues sending emails to external domains. ; For Login credentials that are used for user-initiated email jobs, select an option: Supercell 活動. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Save documents, spreadsheets, and presentations online, in OneDrive. Click This PC, located on your desktop. Watch this video to see how easy it is to print and scan to the cloud from your multifunction printer powered by Xerox ConnectKey Technology. They are currently too difficult to configure. So Xerox created a patch, tested it worked, rolled it into the firmware, tested that it still worked for email, but did not necessarily make sure that printing a booklet would still work the same, because they never touched the print engine, they don't need to, It isn't impossible that the book code got pooched, but it sure isn't likely either. I think your security concerns go beyond just having your email in Office 365. Either set it to be whitelisted on the server. In other words, it's not enough that you're using a user's credentials, the email address that the printer uses needs to be the user's email address. I try your sollution and then printer was dead! Share them with others and work together at the same time. I do not understand why xerox do not go through these settings in detail in their documentation. The problem has occurred on every Versalink machine that I have to install, I was wondering if anybody here is expierencing the same problem. Your device or application can send email using any address (including ones that can't receive mail), as long as … If you need to set up Scan To Email with Office 365, this knowledge base article should help. I looked at the release notes for the 2 versions, and it is indeed true, fixes from the older are not in the newer. A fix would be yet another spar, which I cannot do here on the forum (I'm not officially here, I just try to keep my skills sharp and find out issues before I have to handle them at my *real* job which is 2nd level support) So you would need to call it in. Your printer uses SMTP to transmit scanned images, Internet fax jobs, and alerts through email. This procedure is for Sharp multi-function devices. Thanks. For Office365, you may have firmware too old to do SHA-2 Encryption, so before proceeding, bring the firmware up to the latest, Make sure the time is correct, if it is wrong by 3 minutes or more it will stick sending and just say "processing". Method 2: Using SendGrid as the SMTP Server. All rights reserved. Xerox WorkCentre 3335/3345 manual : Scanning. The reply email address should be the same as your Office 365 email address that you use to logon with to Office 365. For details, refer to Here. So we need a fix or i have to make a downgrade if this is possible. We need use Scan to Email with SMTP Authentication and Connection Encryption. 0 or higher as found on the devices below. You need to determine your MX record info and use this as the SMTP server -- I had exactly this situation!! Thanks and posting in case anyone else has a similar problem. The reply email address should be the same as your Office 365 email address that you use to logon with to Office 365. Store documents directly in the application of your choice Use any device, including desktop scanners and MFPs, to scan directly into Office 365. We only scan to email for internal addresses and not external. This procedure is for Sharp multi-function devices. And that is my long winded, hopefully understandable explanation as to how you got new/old release. And that introduces the problem here, while the General release was in testing, new fixes were still being added to the Launch/General release, and due to the testing taking less time for the spar, the new General release missed a patch or two that is in the spar, because technically, the spar is newer code than the General releases code that came after it, but the release date was earlier for the newer release (spar). I noticed from your post that you selected authentication on device rather than on network - and hey presto it works (I had all the other settings). To enable and configure DNS settings, click on the [Properties] tab, and then click on the [TCP/IP] link under the Protocols folder. Re: Xerox 7225 Scan to Office365 with SSL. Enter an Office 365 email address in Default [From:] Address field. Before you begin configuring the printer, make sure you know the username and password of the Office 365 account you are going to use. Procedure for Scan to Email Setup 1. Click on SMTP Configuration Test to test the settings. Recently Microsoft Office 365 SMTP implemented the mandatory use of TLS 1.2 which may cause issues with your Sharp MFP scanning to email. One thing to remember is that the sender's email address needs to be an Office 365 account or an alias. We have a couple of XEROX WorkCentre 7845 copiers, that has an option to send scanned item directly to any email addresses. Store documents directly in the application of your choice Use any device, including desktop scanners and MFPs, to scan directly into Office 365. Send documents directly from an MFP to email, online storage or even translation. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. See the Related Content section for additional information. To access the web interface, users must also obtain the IP address of … Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Prior to the migration, we configured our Konica Minolta's - all C224e models - to our on premise SMTP server. Xerox ConnectKey connects your paper and digital workplace. Tech would be needed it seems. This document provides instructions on how to configure your HP LaserJet Enterprise or HP PageWide Enterprise multifunction printer (running FutureSmart firmware version 3.4 or newer) to scan to email via Office 365. All rights reserved. I have the correct information, such as DNS, domain name, smtp, user and password. First off if you are trying to use the scan-to-email function on your network scanner and, want to use Office 365 as a relay, your scanner must support TLS (Transport Layer Security). Installed the Release this morning and now Scan2Mail with smtp.office365.com works again !! © 2021 XEROX CORPORATION. Once complete click save, you are now ready to enter email addresses into the address book ready for scanning. SSL/TLS. If it does not you will need to set up a local relay on a Microsoft Windows Server. Below URL you can find log, please help me. The MFP's are all different brands (Xerox / Brother / Cannon). Xerox WorkCentre 3335/3345 manual : Scanning. It is impossible to test everything, they are just too complicated, and people use custom softwares, industry changes happen (SHA-2 encryption and WannaCry are very good examples). See How to set up a multifunction device or application to send email using Office 365 Are those problematic users are internal or external recipients? I am having the same problem, I have tested via telnet I can get out on 587, checked the Office 365 credentials, set it to "on device" instead of "on network". Sorry. 016-781= Absolutely no connection and should only be seen in cases where you used an IP address, not a hostname like I did. Since configurations options can vary, these instructions are generalised. ; For Protocol, for SMTP (Email), click Edit. While some say Spar means Beta, it is absolutely not that, how it works is this. Re: Xerox 7225 Scan to Office365 with SSL. Enter a valid e … the default username is admin and the password is null/blank/empty If it doesn't boot up, try an Altboot from a USB key. How to set up Scan To Email for Office 365. Sorry, I'm not much for SMTP servers, I thought running a Connecter would be essentially running a relay server, which I very much am not doing since I used SMTP.office365.com. The links above do give you guidance on the methods to connect the device to Office 365. smtp.office365.com port 587, using STARTTLS (Do not choose "STARTTLS if available"). 0 or higher as found on the devices below. Access the Embedded Web Server and login as System Administrator. Could you please provide step by step manual for this. Configure Xerox Scan To Email Office 365. Newest firmware is nearly useless as a term, there is the newest available on Xerox.com, the newest available within the printer when you check for upddates and the newest spar version, and all 3 are and can be different. Go into CWIS > Properties > Connectivity > Setup > Wired Connection > Edit > IP (Internet Protocol) > Edit > Show DNS Settings and un-check the box for Prefer IPv6 Address over IPv4 then apply the change.

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