We know how hard you work - whether you are a nonprofit or local government leader, or a case manager working in outreach, shelter, rapid rehousing, permanent supportive housing, or community-based services. It is something we do daily helping our patients/clients set their healthcare goals and something we do on an annual basis as we set our work performance goals. EBHC/MI combine open-ended statements and questions with empathy to improve listening skills. Case management can be defined as “a collaborative process that assesses, plans, implements, coordinates, monitors and evaluates the options and services required to meet a client’s health and human services needs.” At its core, case management is about transforming lives through individualized care and services so clients can meet their goals. According to the Case Management Society of America (CMSA), in section 4.1 of their Case Management Model Act, the goal of case management is to facilitate coordination, communication, and collaboration with consumers, providers, ancillary services, and others in order to achieve goals and maximize positive consumer outcomes based upon individual assessments of consumers’ needs. In summary, goals are global statements of the need or the problem(s) to be solved by care coordination/case management services. Case management offers a broad range of benefits at the organizational level. Active patient engagement is goal for case managers dealing with patients Executive Summary Case managers can help patients with health behavior changes by using a method combining evidence-based health coaching (EBHC) and motivational interviewing (MI). Definition of INTERVENTIONS . Welcome to this guidebook on case management to help households move out of homelessness and remain stably housed. Interventions are operational, measurable, and describe specific things you, the member, the member’s representative, PCP, Case managers deal with numerous personal events in people's lives, ensuring these individuals receive the proper care and professional assistance they need. If you still crave some inspiration you can find more SMART goals examples here. We are all familiar with setting goals. This prevents businesses from doing unnecessary work and keeps the system uncluttered. The first step in a case management process flow is to determine if the case needs the process at all. Or by improving your active listening skills you also contribute to your negotiation and people management skills. For example, if you’re processing an employee complaint, the first step would be determining if the complaint is real. For example, improving emotional intelligence will also help you boost your decision making skills and people management. 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