I ended up paying this at the last possible moment, from a different account, and only when I was confident the holiday would actually happen. If you still have concerns, please do get in touch again and we will look into this as a priority. After 6 weeks I had no choice to agree to a measly £120 compensation because the owner wouldn't agree to anything else. In fact I ended up cancelling the Continuous Payment Authority with my bank in case they took the final payment without my consent. Pocketing hard earned money, penalising customers for following government guidelines. Don’t believe the covid promises about refunds when booking! Find helpful customer reviews and review ratings for Sauder Original Cottage Bookcase, Cobblestone Finish at Amazon.com. The cleaner did revisit the property on two occasions, had we known that the issues still had not been addressed on the second return, we would have continued to send the cleaner out or found an alternative for you. When I complained I was told my contract was with Original Cottages. We love a staycation at Go Jauntly so it’s been great to be hosted by Original Cottages on our latest trip. !The Christmas Bubble Rules have now been published, and my 4 households do not comply. This was the last of the 13 original cottages to be built over here,” Worthington said. This was apparently to ensure that the property could benefit from enhanced cleaning.There was little evidence of recent refurbishment or that any cleaning had been conducted prior to our arrival, yet alone enhanced cleaning!On arrival we were greeted by a damp smell in the porch and a drain smell in the downstairs bathroom. We are truly sorry to hear about your experience, we pride ourselves on offering high quality accommodation and we sincerely apologise that this was not the case in this circumstance. We were told we couldn't get in before 7.00pm on the first day to enable enhanced cleaning. The company are ignoring my emails and won't refund any of my deposit. Access was delayed to "minimise your risk of exposure to Covid 19". 2 monthe are more then 7 days, if you can count. This company cancelled our holiday (booked via Northumbria Byways) blaming the owners. In sheer frustration I tracked down the owner, and I was very grateful that he took the time to call me. Thank you for taking the time to feedback on your experience, all your comments have been passed onto the owner and housekeepers to ensure this doesn't happen again. We expect high standards from all out cottages and understand how important this is at this time. Had various issues with the owner during our stay. Find helpful customer reviews and review ratings for Sauder 414686 Original Cottage Side Table, Rainwater Finish at Amazon.com. She look forward to try another place perhaps next year. The first evening was spent cleaning the cobwebs from walls, ceilings and even the kitchen cupboards. We are sorry you feel let down by your experience, last minute bookings are always a risk. We always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that on this occasion. We had a recent holiday with Original Cottages and stayed in a beautiful property, spotlessly clean and with great attention to making sure we had all the information we needed for a great holiday. Perfect location for a relaxing walking holiday which we wanted. Virtually impossible to contact them to get refund. Our reviews are aggregated from multiple sources to give you the best overview about originalcottages.co.uk. Eveytime the promis to connect me in 7 days, i think in school when they learn to count, they was sick. Anyway the cottage was fantastic and good value.I really despise the business model where I pay Wales Cottage Holidays - only to find that legally my contract is with an unknown third party. No cleaning had been done. Responsiveness: 5.0. Nice ambiance." Its fine if you do it. We were told we couldn't get in before 7.00pm on the first day to enable enhanced cleaning. !6) Covid 19 being used as an excuse for late check in and early check out as the property was extremely dirty and unsafe.Original Cottages did nothing to resolve any of the issues, and we waisted £1400 on our week long nightmare !Holiday makers beware! An email was sent to Original Cottages. Having read the reviews below I'm not holding my breath. Read honest and unbiased product reviews from our users. I was totally unable to speak to anybody regarding whether or not our holiday (booked early February) would be able to take place - and if it did what holiday facilities would be available to us. Thank you for your feedback, we are truly sorry to hear about your experience, we always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that on this occasion. I do appreciate that these are challenging times, and your staff have all my sympathy, but the Directors of OCC need to sort this nightmare out for all concerned. Apparently I didn’t confirm it, but I was never requested to confirm it before my holiday was given away. Tried to get through on phone but couldn't do it but emailed and got a good reply so happy and the holiday was great, Had a hard time getting through to them on the phone and have to say I nearly gave up but it was worth waiting because the lady I spoke to sorted out all my problems and was able to transfer my booking even though it meant following things up which other companies don’t bother to do. This restaurant has had the distinction of being the first restaurant in Ann Arbor to serve pizza. They have you over a barrel.Made a booking at Porthleven cottage but couldn’t make the booking because we had to self isolate/covid, kids sent home from school because of positive covid test. Like many of you below, this has caused unnecessary stress and wasted multiple hours sending emails, making phone calls etc. The company are ignoring my emails and won't refund any of my deposit. How quickly does Original Cottages respond to customer queries? We are due to travel on the 19th Dec, yet there has been an update on their website today which politely asks customers who's holidays start after 16th Dec to wait nearer the time. On entering the property, it became apparent that hardly any cleaning had taken place. She ask me to write that she needed holiday after long working days over coronavirus pandemic but had good stay in clean cottage with friendly local people and good service. The level of cleaning was an absolute disgrace, mould in the fridge and microwave, green mould on the cutlery, chopping board, open drain in the rear yard, broken freezer.....I could go on and on. 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