Try plugging unit into another outlet or install a dedicated 15 amp breaker for the unit alone. If there is no noise when the heat/fan is off, the noise is coming from the blower assembly and it may need to be replaced. A: Please review the Operating Instructions in the Owner’s Manual. Make sure there is good tension at the outlet, if the plug does not fit snug, replace the outlet. Saving £ and electronic waste going to landfill.MarkNov 2020. if I turn it completely off, after five minutes or so I can turn it on and it will throw heat again. (Add your answer here. I have a 2011 Big Country 3450TS. Purifier models, the air filter may be dirty and need to be cleaned or replaced. The flicker rod may not be connected to the shaft on the flicker motor. Let the heater cool to room temperature before proceeding. Try to include as much detail as possible. The thermostat dial will make a ‘clicking’ sound when turning to let you know what the current room temperature is. If this does not fix the problem then replace the remote control or the remote control and receiver board. Your remote control may have a similar frequency to other remotes in the home or there may be radio frequency disturbance from outside sources. Other users of howtomendit.com provide the answers. If you have a TH401, in the Set Up Menu, change the Heating Cycle from “Std” to “Fan”. There is no danger in turning it to max, it will shut off before it overheats, as it has been doing. If using low voltage wiring from your wall to power the wall mounted remote, ensure there are no loose connections. There may be radio frequency disturbance from an outside source. "CAN" Red warning light on iveco horse box? Mend - fire, keeps, off, itself. Step 3. You will need to initialize the remote control with you unit. we've used the fireplace a lot and it has always worked well. from the sides. Remove and replace as outlined in the maintenance section of your Owner’s Manual. Do not attempt to make any repairs while the heating coils are warm and/or the appliance is still plugged into an electrical outlet. Unplugging the unit from the mains and turning off the master switch will allow the electric fireplace to be reset and possibly resolve the issue once and for all. A: There are three moving parts in the fireplace that could create a noise during operation. Worked a treat. ... To disconnect heater, turn off power to heater circuit at main dis-connect panel. Everything works fine but the heat. Please review the Installation Instructions which came with your fireplace. Please make sure that the unit is unplugged prior to cleaning. You’ll need to either buy a larger garage heater or improve the insulation in the garage. ... Dimplex ceiling heaters are designed and tested for safe and trou- specifically assumed by it. Once you have replaced the batteries you will need to re-initialize the remote with your unit. so in a cold room this morning (3.5x5m) about 17 deg I would guess I had it set on 24 deg and after 4 mins it turns itself off, repeatedly. Please review the Operating Instructions in the Owner’s Manual for clearances surrounding the fireplace. The heat will not come back on without being reset. Please refer to Operation section in the Owner’s Manual. There could possibly be a loose wire or the flame motor needs to be replaced. If pushing the heater switch on/off does not change the situation then you will need to replace it. Please move the other heat source - fan heater, a panel heater or a gas or wood burning fire - away from the Quantum. If the log set has been replaced and there is still no change, the LED Driver board for the log set may need to be replaced. How to replace rear door slam lock cable on kangoo 2011? The vents must be vacuumed once a year before the winter season. Ensure both supplies are switched on, set the time and date (this will remove the message). This could damage internal components of your fireplace. Copyright © 2021 Glen Dimplex Americas, 1367 Industrial Road, Cambridge, ON N3H 4W3 Canada, Sitemap | Privacy Policy | Terms & Conditions | Patents. We will then send parts as per your warranty. This odour is a normal condition caused by initial heating of internal heater parts and will not occur again. Heater Disabled - This may occur if the heater has been switched off for a long period of time, (the battery in the UI has discharged). Your remote control may have a similar frequency to other remotes in the home or there may be a radio frequency disturbance from outside sources. my Dimplex cheriton heater swiches on then switches off even when the heat switches are in the off position mike August 2014 Check to make sure power is present at the main on/off switch on your unit. Open the baseboard heater louvers when you’re making use of them to help spread heat easier and keep them closed when you’re not, to prevent dust from building up. Please review the Operating Instructions in the Owner’s Manual for the Wall Mounted Remote. It can be reset by switching the Main Power switch to OFF and waiting 5 minutes before switching it to ON. A: Please review the Operating Instructions in the Owner’s Manual for the Wall Mounted Remote. If the odour continues while the heat is on you may need to replace the heater assembly. If have a Wall Remote Control it may need to be replaced. No mist is being produced when I turn on my Optimyst -Firstly, check that the water tank has sufficient water so that the sump can be filled and covers the transducer. It’s either poorly insulated, or you don’t have a heater that’s large enough for the garage so it needs to keep working. 7. Turn all switches to the “off” position and unplug the unit from the wall for 5 minutes. Set up the heater suitably for your needs, program and temperature. There may be a radio frequency (RF) disturbance from outside sources. Make sure that it is properly connected to the flicker motor. A: The power cord may get slightly warm to touch when the heater is on. Check to make sure that all wire connections are tight. Print page before using information supplied via this website. Very often, with electric heaters there is a safety device that turns off the heater if it is overheating, to prevent fires. Glen Dimplex Americas has thousands of technical documents including Owner's Manuals, Service Manuals, Assembly Instructions, Installation … Check to make sure that you have power at the outlet. If the noise continues with the fan off, check to see if the flicker rod is not rubbing against internal components when turning. Misuse of this product or repairs by per- ble-free operation. The flame motor, flicker rod and the blower motor. 3. Remote receiver board may be defective and need to be replaced. The overheat cutout will be triggered if the ventilation slot at the bottom of the fireplace has been covered or blocked. First make sure that the unit is not too close to an object that would impede airflow to the intake vent. Should the cord get too hot to touch you must change the cord. Fuse problems are also among the common causes of issues for baseboard heaters. Step 2. It is common to not notice the bulbs are burnt out until the last one goes. Check to make sure that the On/Off switch on your unit is working properly. Fill out the form and we'll get back to you. A: The heater may emit a slight, harmless odour when first used. If your log set does not light up any more than the log set must be replaced. Check for any external or internal obstructions that may prevent the electric heater from turning on or oscillating. Replace the hand held remote and receiver board where necessary. After 5 minutes, power everything back on. If you have a TH106, remove the thermostat cover, find Switch 3 and change the factory setting to the right, or the “On” position. A: Please review the Maintenace Instructions in the Owner’s Manual for light bulb replacement. If you try these fixes and still fail to resolve the problem, then the problem could be the thermostatic control or a bad motor. -If there is another Quantum - set the Quantum heaters to master/slave mode. If the air flow was obstructed at all, it will shut off prematurely. A buildup of dirt or dust can cause the heating elements to overheat, and in turn cause the fireplace to turn off. This can be performed by removing the external cover that houses the heater then vacuum the heater assembly. If the flicker rod is not rubbing against anything and you still hear a noise, then the flame motor must be changed. The elements and/or possibly the blower motor may need to be replaced. ... mend, fix, or repair just about anything. a 3 ft. (1 m) from the front of the heater and keep them away. If there is power at the switch but no power elsewhere in the unit then you may need to change the switch. Your three position switch may be defective. Without knowing the model of fire i would say the PCB is faulty. Short video showing how to reset the thermal cut out on an old dimplex storage heater One common problem in an electric baseboard heater is that it will not turn on and produce heat. Attempting Ensure method of installation does. Now the Quantums in the living room and hallway seem to be fine (as the off-peak supply was already there, ready to be connected up via a fused spur), however the bedroom Quantum has given me some issues. ), Heating, Home Heating Systems (31117 other questions), Related questions - fire, keeps, off, itself, There is more help available. It could be that the batteries in your remote control are dead and need replacing. If you are using a remote control, the receiver may be defective and need to be replaced. In many instances work should only be undertaken by a qualified Replace the remote if the unit comes on independently without your having turned it on. While oil filled radiators are generally safe, it’s best to check if they have some kind of overheat protection (tilt switches) that automatically turn it off if anything happens to the heater. Replace the remote control sender. Refer to owner’s manual to recode your remote control, once you have recoded the remote you must initialize the remote to the receiver. Turn off the power and clean the front of your baseboard heater. A: Please review the Operating Instructions in the Owner’s Manual for clearances surrounding the fireplace. To check if your electric fireplace has excess dust, turn off your fireplace at the wall and unplug it from the socket. If the switch does not stop the fan then the switch may need to be replaced. A: There could be other appliances on the same circuit as your unit. A: Please refer to Operation section in the Owner’s Manual. To mend any household, kitchen, or other electrical appliance start here. How do I Troubleshoot a Dimplex Electric Fireplace? If using batteries to power the wall remote, try replacing the batteries? It powers up fine, fake flames work, it has a turn knob to set the temperature, but when I push the HEAT switch to ON, you can hear the heater working and see the heating coils turn red but within 15 - 20 seconds you hear a loud click noise and the coils turn off and no heat is produced. It is possible that there could be a problem with the wiring such as a loose wire causing a dead short and resulting in the breaker tripping or the fuse to blow. The problem may be: A: Light should not be visible around the perimeter of the log set. Allow the fireplace to cool down before attempting to check for dust or dirt. Is your unit connected to the proper voltage? If yours stops working, then it is often because of defects in the fuse. (Dedicated means no other outlets or fixtures are sharing the same circuit breaker). The flicker rod may not be connected to the shaft on the flicker motor. it has the above referenced fireplace. Check the wire connections to the log set and the LED driver board as the may have come loose. First check to see if your breaker has tripped or if the fuse has blown. Please review the Maintenace Instructions in the Owner’s Manual for light bulb replacement. Hi all, I have an dimplex xms713n 2005 model. The breaker may have tripped or the fuse has not blown. If you are finding that larger glowing sections are causing the heater to trip the thermal cutout, then you should disconnect power to the unit and discontinue use. Check for loose or disconnected wires in unit. If the heater has not been in use for some time, the heater may be burning off any dust that may have accumulated while not in operation. Click the below categories to filter questions and answers. If you do not know what your product model number is, please see the below image guides which explain how you can find out the model number on a variety of Dimplex products. Mine is switching off as well .contacted complex want 123 pounds call out .awaiting a phone call after further complaining.did you solve your problem? Fast forwarding to a few weeks ago, I had 3 Dimplex Quantum heaters installed. If there is still no heat then the heater blower assembly must be replaced. A: The flame should be a constant smooth flowing flicker. If the fan blades are clean and the air grills are now clean as well, you have likely solved the problem. Step 2 Turn the heater onto its face or set it on a table once completely cool. Please review the Operating Instructions in the Owner’s Manual. Review the owner’s guide … Manual / Remote switch may not be working. If your unit is equipped with a “Purifier” the fan will run continuously only if the 3 position switch is in the purifier fan position. howtomendit.com costs nothing to use and you can ask a question without an account or logging in. You may also have a defective Heater On/Off switch that may need to be replaced. I have a charmglow 23in electric fireplace. Check to make sure power is present at the main on/off switch on your unit. Don't see your question? This is normal operation. Hi I've just turned my dimplex xms712n on , but it doesn't heat up so I'm thinking the ememts have gone. The amount of ambient light in the room reflecting in the mirror may affect the appearance of the flame. My thermostat on max temperature The electric fireplace may have overheated and gone into overheat protection mode. Remove the obstacle, plug the heater back in and turn it on. If you are using a Wall Thermostat control, check the operation guide. We will ask for your model and serial number, we will then ask a few questions and diagnose your problem over the phone. It could be that the log set is not positioned properly in the firebox. The most common cause of this is the lack of enough airflow through the unit. The rubber grommet may have been inserted backwards. This is a good little heater with lots of power However this is only relevant when it is working, it has a frustrating thermostat that keeps turning itself off. This could cause too much draw of amperage that is too close or over the maximum breaker amperage. The breaker may have tripped or the fuse has not blown. This noise would be a rubbing or sweeping noise. We hope nothing ever goes wrong with your Dimplex product, but in case it does, here you will find a collection of product troubleshooters that will help you resolve a … Ensure you have read our Small This can be rectified by making sure that the breaker is not tripping. repairs can be dangerous. Turn off the heater and unplug it if it does not come on after resetting the auto safety shut off feature. Please call Dimplex tech support at (888) 346-7539. You may have a defective heater switch. The bulbs could be burnt out may need to be replaced. The remote may need to be changed or the remote receiver may need to be changed. If there is power at the switch but no power elsewhere … I don't think it worked like this in the past. Need to mend your Dimplex home heating system? Unsnap the thermostat from … If you have a purifier model and are using a BFRC-KIT (3-stage remote kit), heat will only come on at the 3. Turn off the breaker and disconnect the wires from the thermostat, keeping careful track of their connection points. If the fan rotates freely but the problem persists, the fan motor may need to be replaced. Confirm that the fireplace is installed on the electrically appropriate circuit. Heating elements or High temperature switch may need to be replaced. Mine is switching off as well .contacted complex want 123 pounds call out .awaiting a phone call after further complaining.did you solve your problem? If your unit has a thermostat it may need to be changed. If your problem continues here are a few trouble shooting points: Always use properly grounded, fused and polarized outlets. Trace the wiring in the unit to ensure that there are no loose wires. If the garage heater won’t turn off the problem usually isn’t with the heater itself, but with the room. Mend - fire, keeps, off, itself Need to mend your Dimplex home heating system? The remote may not be synchronized to the fire place. If unit comes with a three position switch it may need replacing. Check to make sure that you have power at the outlet. lately , it stops throwing heat after awhile. my dimplex fire keeps switching off by itself? The remote control may need to be initialized with the fireplace. The nearby heater may have caused the Quantum to turn off prematurely. A: Please review the Installation Instructions which came with your fireplace. The product will require a new battery within the UI. Dimplex cheriton heater keeps switching off? The more detail and information you provide in your question the easier it is for others to help you. If your unit has a service warranty we will arrange service. If you are unable to initialize the remote you will need to replace the remote and/or the circuit board if necessary. ), (Enter your name as you wish it to be displayed. Won’t Turn Off. Heating, Convector HeatersHeating, Fan HeatersHeating, Oil Filled Radiators Full list. If you turn it off and then on again it will heat up again for 5-10 minutes and then you hear a click and the fan then blows out cold... Click here for how to mend it. It doesn't work/heat up? Ensure that the dial is set above the current room temperature or the fireplace heater will keep shutting off. A: Small glowing sections of the elements are normal. Please review the Operating Instructions in the Owner’s Manual. Turn the electric space heater off and unplug the power cord. professional. Step 1. The LED log sets do not have replaceable bulbs in them. Although radiators heat indirectly through oil, and don’t glow red like other space heaters… Quantum Heater The product model number can be found on the top of the unit, on the right hand side, behind the control unit. Once you have cleaned the unit, plug it back in and turn it on. A: Please review the Operating Instructions in the Owner’s Manual. Must change the switch does not light up any more than the set. 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